Terms of
Service

Doctor Loulittle Dog Training

The following policies are in the interests of all participants and their dogs and by registering for a class (physical or online) with Doctor Loulittle Dog Training you agree to the following:


A phone call may be required prior to enrolment to classes if Doctor Loulittle Dog Training feels this would be beneficial.


During class, unless directed please keep your puppy or dog away from other dogs and under control at all times.


Dogs are to be kept on lead unless instructed otherwise during a training exercise.


Doctor Loulittle Dog Training has the right to remove a dog and owner from the class if they feel the dog’s behaviour is not managed adequately by the owner, or the trainer feels that the dog is not coping, and is therefore putting their dog other participants at risk or in an unsuitable learning environment.


If your dog or puppy needs to toilet during the session, please feel free to take your dog as directed at the start of the class, and clean up after your dog and take it with you to dispose of.


If you have a sick dog or bitch in season, please do not being them along, but if you can, Doctor Loulittle Dog Training welcomes you to attend without your dog.


The dog and any other person that is brought to class is the owner’s sole responsibility of any injury, loss or damage to person or property that occurs whilst attending a class.


Children are welcome and encouraged but they cannot attend on their own (without adult supervision) if under 18 years old.


To secure your booking, an online booking confirmation and payment will need to have been received before the class begins. Payment can be made at the time of reservation.


Refunds cannot be given after the class has started. With 24 hours notice, a class can be rescheduled, but cancellation within 24 hours will lead to the loss of that booking and payment. 


The client must understand that the training requires repetition and practice and that all aspects of the training recommended by the instructor are important for the overall result. Without continuing with the training and practising regularly, the results will not be as hoped.

The client must agree to follow Doctor Loulittle Dog Training's philosophy regarding force free training – this being that any attempts to intimidate or cause pain in the name of training will not be tolerated.


Choke chains, shock collars, spray collars, pinch collars, sound aversion therapy etc. are not within our philosophy and are ineffective/damaging, and the client will be advised not to use these devices.


The instructor will always aim to work with the client and aim to meet the lifestyle of the client but never to the detriment of the dog. As such the instructor may reserve the right to terminate with a client who fails to follow this agreement without refund.


Doctor Loulittle Dog Training recommends that you use a Y shaped fitting harness and a leash of at least 2 metres in length.


Advice not given: Doctor Loulittle Dog Training is not qualified to give legal, nutrition or medical advice and any information that may be provided is not intended as such.


I understand that photo or video may be taken during class and used for training or marketing purposes.

Privacy
Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at lou@doctorloulittle.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.